Cancellations & Returns Policy

Cancellations must be 24hours in advance or cancellation fee applies.
By confirming your booking you agree to the following cancellation policy:

25% of the service will be charged for morning of cancellations.

50% of the service will be charged for last minute cancellations.

100% of the service will be charged for No-Shows.

For the respect of our service provider’s time, as well as other clients’.

Thank you for your understanding on this policy.

Returns Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our refund and returns policy lasts 30 days for unopened products. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, such.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at concierge@gaiawaxing.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {concierge@gaiawaxing.com} and send or drop off your item to: 1065 Jackson St. Suite 100, Dubuque, IA 52001.

Exchanges

Need help?